The Access Services Librarian manages the Library’s customer service units including Library Services and Interlibrary Services. Reporting to the Associate University Librarian for Library Operations, the Access Services Librarian investigates and evaluates current and changing trends in Access Services, applies acquired knowledge and expertise to improve workflows and services. The Access Services Librarian recommends policies and practices that improve and enhance a sustainable customer service model for the Library. Diplomatically responds to library user concerns, complaints, and suggestions. Strives to ensure the highest quality customer services standards by leading and assessing the performance of 6 FTE career staff and over 30 student employees.
The incumbent will participate in library professional activities at the local, UC systemwide, and national levels. Additional duties include management of the library’s exhibits program, assessment of library services, participation in reference services, and outreach and instruction.
Consideration of applications to begin April 14, 2014.
Full job description and application information.