JOB: Digital Literacy Specialist, Central Library, Santa Rosa


Please see here for full details about this position.

Under general direction, develops programs to fulfill the technology learning needs of communities served; provides public-access digital literacy services through the Library’s drop in media centers, organized learning opportunities and/or individual coaching; and performs related work as required.


Typical tasks include, but are not limited to:

  • Responsible for all aspects of the design and implementation of digital literacy initiatives and programs to enhance information technology use and proficiency in communities served.
  • Provides a framework for assisting the public in accessing, analyzing, evaluating, and participating in various electronic and media resources.
  • Cultivates and maintains working relationships to build a network of digital inclusion stakeholders who might also assist with implementing unique and engaging programming for Library users and the public.
  • Develops programs to assist in meeting the public’s technology learning needs and to enrich the public’s access to digital information.
  • Provides one-on-one guidance and support to library customers pursuing individualized design and technology projects.
  • May manage drop in media centers and provide hands on training using computer lab/studio resources.


Education and Experience: Graduation from a college or accredited university with a Bachelor’s degree in Education, Information Technology, or equivalent related education AND at least two (2) years of experience developing and implementing digital literacy curriculum and programs and/or teaching technology skills to adults and/or teens. Experience in providing services in a Library, to multiple service outlets, in a multicultural environment, and working with volunteers is highly desirable.


Knowledge of:

  • Demonstrated effectiveness in community-based programs, including program design, implementation, and evaluation.
  • Management principles and practices, including goal setting, program development, implementation, evaluation, and project management.
  • Digital literacy programming and best practices.
  • Basic hardware and software operating principles and basic troubleshooting for computer systems to isolate problems.

Ability to:

  • Collaborate effectively with a diverse range of people.
  • Develop programs that prepare us for the future of educating the public in digital literacy and are strategic for replication.
  • Operate modern office equipment, including library computer system and equipment, copiers, printers, and software programs; access, retrieve, enter, and update information using a computer workstation.
  • Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Full job description and application instructions available online.