The Interlibrary Loan Coordinator is the primary contact person for all ILL activities (Link+, document delivery and ILL) for students, faculty and staff — this includes public service, technical processing circulation for borrowing and lending activities and administrative reporting. Works independently with minimum supervision, exercises independent judgment, consults and makes decisions or recommendations regarding the daily functioning of the Link+/ILL operation. This includes policies or operational procedures. Reports to the Head of Access Services.
• Processes interlibrary lending requests in a timely and efficient manner.
• Supports and trains Access Services staff who participate in ILL activities.
• Responds to Link+/ILL related questions from patrons (students, faculty USF and library staff) as well as institutions (lending and borrowing libraries, vendors, library departments etc.) in a timely, effective and proactive manner.
• In consultation with the department head, designs and implements programs to increase use and awareness of Link+ and ILL.
• Serves at the Access Services Desk, as required, and participates in cross training to ensure all departmental responsibilities are performed in case of temporary absence of personnel.
• Supervises, trains, and evaluates student assistants, as needed, in consultation with the department head and colleagues in Access Services.
• Documents and updates USF lending/borrowing policies and procedures in the Link+/ILL procedures manual.
• Performs periodic evaluation of ILL workflows and coordinates realignment of workflows, as needed.
• Reviews all notices generated from the Innovative Interfaces Circulation subsystem and evaluates them against appropriate databases for further processing.
• Prepares statistics using online resources (OCLC & ILL module, etc.) for importing data and compiling records for departmental reports.
• Participates in ILL/Link+ workshops and actively networks with members of other institutions.
• Participates in staff development activities and stays current with changes in ILL best practices, functionality within OCLC & Sierra software, and other developments in the field. Recommends changes in collaboration with library colleagues and the department head.
• Contributes to library outreach events, as time permits.
• Serves on Library and USF committees, as requested.
• Special projects and other duties, as assigned.
• Communicates and coordinates with other library departments to achieve ILL and Access Services goals of service and resource utilization.
Equivalent of 5 years performing work relevant to the position in a college, university library (preferred) or public library, including knowledge of basic access services/circulation routines in an automated ILS environment (e.g. Innovative Interfaces Sierra). Four years of higher education (120 units) or an equivalent combination of education and experience. Excellent written and verbal communication skills. Excellent computer skills including knowledge of Microsoft Word/Excel. Must possess excellent organizational skills including ability to maintain records with great attention to detail. Should be self-motivated, flexible and capable of working independently with a minimum of supervision. Should have the ability to analyze, evaluate, assess and solve problems and improve services, policies and procedures.
Additional Knowledge, Skills, and Abilities
Experience using Library of Congress Subject Headings, Library of Congress Classification Schedules, OCLC Connexion and library discovery platforms. Demonstrated troubleshooting and problem solving skills. Self-motivated with initiative and flexibility in order to respond to changing needs and priorities. Capable of working with minimum supervision; able to make decisions independently, within the framework of departmental and library policies and goals. Experience marketing Link+ and ILL services to campus stakeholders. Experience instructing users in requesting materials, utilizing different library request interfaces.
Full job description and application instructions available online.