This new position will have two equally important roles, providing customer service to the SMC community at the service desk and managing multiple systems that support the Access Services department. This is an excellent opportunity to work in a dynamic library environment and to gain pre-professional experience in integrated library systems and Access Services.
This position reports to the Head of Access Services; the Access Services Manager supervises all service desk staff and manages department systems. The incumbent is responsible for directly supervising, training and overseeing the work of all service desk staff and students. The Access Services Manager creates, coordinates, implements and evaluates service desk operations ensuring patron access to information. Collaborating with the department’s supervisors, the Access Services Manager will serve as a backup for all accesses services units. Working with the Access Services team, the incumbent will support day to day operations in the areas of Course Reserves, Interlibrary loan/Illiad, Link+, D!bs room reservation system, facility maintenance, stack maintenance, and billing.
The position is critical to providing excellent service and timely access to a wide range of information resources. The incumbent will also manage and provide statistical reporting for multiple systems that support Access Services ILS functions and Web resources in coordination with system vendors, e.g. Salli, Illiad, D!bs and Docutek products. The Access Services Manager also assists with the coordination of the Library’s Displays and Exhibits, library-related events, and perform other duties as assigned.
Full job description and application instructions available online.