Staff the library service desk, which includes provision of basic informational assistance, guiding students in basic library research, referral of complex and/or in-depth reference questions, circulation of materials, updating and maintenance of patron data in circulation system, enforcement of all library policies, processing library fines, and ensuring an environment conducive to student learning in the library. Ensure the accurate recording of library service desk statistics, including gate counts and user transactions.
Evaluate, hire, schedule, train, and oversee library student assistants (LSA) in order to assure a high-level of customer service at the library service desk. Training and oversight of LSAs includes understanding and implementing library policies, service desk procedures, and core library concepts related to collections and technologies. Train LSAs to conduct basic library research, answer common questions, and troubleshoot computer and other equipment problems. Maintain current LSA online training modules and policy manual.
Ensure the successful daily operation of Reserves, Interlibrary Lending/Borrowing, and Document Delivery services. When necessary, develop and recommend to the Library Dean new or updated policies, procedures, and/or technologies to improve efficiency, reliability, and quality of Reserves and ILL services; understand and interpret all Reserves and ILL-related policies with library users, vendors, and other institutions; streamline workflow when possible to achieve increased efficiency, cost-savings, and/or speed of ILL services; record and provide ILL statistics when needed.
Oversee periodicals receiving; ensure LSAs properly check-in issues; claim and track materials not received.
Maintain the orderliness of the library, which includes shelving and shifting of books, newspapers, and periodicals. Train LSAs to shelve materials and maintain cleanliness of whiteboards, tables, and general environment.
Full job description and application instructions available online.