JOB: Head Of Electronic Resources & Serials, Santa Clara University, Santa Clara

Position Purpose

Santa Clara University Library is seeking a dynamic, motivated, user focused, and collaborative individual to serve as the Head of Electronic Resources & Serials. The Head of Electronic Resources
& Serials supervises two full-time staff members, provides leadership in the procurement, assessment, and management of print and electronic continuing resources, including individual and package subscriptions, ebooks demand driven acquisitions, and streaming services, and oversee the processing of all invoices paid out of the acquisitions budget. The successful candidate will review all subscriptions and licenses, renew subscriptions as needed, set up trials, conduct regular assessments of all subscriptions, and work with publishers/vendors and major consortia such as SCELC (

The Head of Electronic Resources & Serials will develop and maintain expert knowledge on issues related to electronic resources and electronic resource management (ERM) and work with staff to ensure all invoices are paid on a timely and accurate basis. Additionally, the Head of Electronic Resources & Serials will work closely and collaboratively with subject librarians and the Head of Instruction & Assessment on the ongoing acquisition, purchase, renewal and assessment of electronic resources and serials.

Reporting to the Associate University Librarian for Collections & Scholarly Communication, the Head of Electronic Resources & Serials plays a key role in connecting our community to our vast array of electronic resources. This position serves on the Library Management Council, an advisory

administrative body made up of the University Librarian, Associate University Librarians, and unit heads.

Essential Duties and Responsibilities

Administration and Leadership (90%) Management
1. Supervises and manages workflow of electronic resources and serials, including
research, acquisition/subscription, implementation, and assessment
2. Designs cost efficient, effective workflows and documents workflows in procedures
3. Coordinates the acquisition of and subscriptions to electronic resources, reviews and renews licenses, maintains records for consortia (i.e. SCELC) and direct vendor contacts
4. Maintains timely, accurate data about electronic resources in a variety of systems such as the Electronic Resource Management System (ERMS), link resolver, A-Z database list, and discovery tool
5. Leads the efforts to analyze, troubleshoot, and resolve access problems related to the library’s licensed electronic resources
6. Partners with vendors/publishers, Learning and Engagements personnel, and other Cataloging/Electronic Resources & Serials staff to solve technical issues that affect user services and to identify strategies for enhancing electronic resource accessibility and findability
7. Monitors vendor services, performs vendor evaluations and facilitates negotiations of vendor services as needed
8. Applies usage statistics and other assessment data to assist in identifying needs and evaluating current and potential licenses to support renewals, alternative access options, and/or withdrawal
9. Works with the University’s General Counsel to review and negotiate license agreements
10. Establishes trials and pilots for prospective purchases and subscriptions
11. Supervises two staff working in electronic resources and serials

Communication and Collaboration
1. Participates in library management team decision-making processes
2. Promotes and ensures a customer-service focus among library staff
3. Establishes and maintains effective communication channels with library staff, including the law library
4. Establishes and maintains professional relationships and communications with vendors, publishers and consortia
5. Researches and assesses products, offers and services and communicates that information to subject librarians
6. Actively communicates licensing and electronic resource best practices with librarians and staff to promote mutual understanding of licensed electronic resources, including interlibrary loan, course reserves, public performance rights, perpetual access, and archival rights
7. Regularly communicates with library managers and staff regarding library issues, initiatives, and activities
8. Keeps the Associate University Librarians and University Librarian informed of current and potential issues, activities, and operational changes
9. Builds a strong network of peers at comparable institutions
10. Represents and advocates to relevant campus, consortia or multi-institutional groups
11. Participates in campus committees and initiatives as appropriate

1. Provides input and recommendations to the AUL for Collections & Scholarly Communication and subject librarians responsible for managing the electronic materials and serials budget (approximately $3.5 million)
2. Oversees and approves all invoices paid out of the acquisitions budget

1. Examines and evaluates current and potential purchases/subscriptions
2. Develops assessment strategies and conducts ongoing assessment using a variety of methods including usage, overlap, and value
3. Shares assessment data with subject librarians
4. Gathers and analyzes both quantitative and qualitative data to inform management decisions on electronic resources and serials and continuously improve library services

Scholarship and Service (10%)
1. Serves on committees and task forces at the department, Library, and University level
2. Participates in local, state, and national/international professional and scholarly societies and organizations
3. Conducts research and/or publishes results; presents research results at conferences or through publication

Other duties as assigned.


1. Recommends initiatives and implements changes to improve quality and services.
2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.
3. Maintains contact with customers and solicits feedback for improved services.
4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
5. Researches and develops resources that create timely and efficient workflow.
6. Prepares progress reports; informs supervisor of project status and progress on goals. Ensures completeness, accuracy and timeliness of all operational functions.
7. Prepares and submits reports as requested and required.
8. Develops and implements guidelines to support the functions of the unit.

Provides Work Direction


• Directly supervises 2 staff
• Indirectly supervises student workers


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.

This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.


1. Master’s degree from an ALA-accredited (or equivalent) library science or information science program
2. Minimum of two years of professional experience
3. One to two years of supervisory experience
4. Experience working in acquisitions, serials, or e-resources in an academic or large public library
5. Ability to perform workflow analyses and document procedures
6. Familiarity with reviewing and negotiating license agreements pertaining to electronic resources and the academic environment
7. Experience serving as a point of contact for maintenance and troubleshooting of electronic resources
8. Experience implementing or using an electronic resources management system, link resolver, and/or knowledge base
9. Experience working with publishers and/or vendors of electronic resources
10. Evidence of maintaining current awareness of trends and standards in electronic resources and serials
11. Commitment to maintain awareness of trends and ongoing developments in areas related to the entire cycle of electronic resources and serials
12. Demonstrated ability to work collaboratively as a team member in a complex library environment
13. Excellent analytical, organizational, and problem-solving skills
14. Excellent interpersonal, oral and written communication skills
15. Record of activities and achievement for appointment at the rank of Senior Assistant Librarian, Associate Librarian, or Librarian

B. Preferred Qualifications

1. Ability to thrive amidst organizational change including the capacity to respond effectively to change (including changing technologies, needs, and priorities)
2. Experience with Innovative’s ERM
3. Experience with cataloging, acquisitions, interlibrary loan or other service areas within the library
4. Experience with assessment of electronic resources (usage reports, overlap reports, cost per use, etc)
5. Experience with instruction and training staff on technical topics
6. Commitment to using new technology to advance work goals and to enhance service
7. Ability to build successful partnerships at the local, regional, and national level
8. Demonstrated commitment to and support for diversity and inclusion

Full job description is available here.