We are seeking customer service driven professionals for this extra-help, non-benefitted position to perform routine library work at various branches throughout Sonoma County.
TYPICAL DUTIES include, but are not limited to:
Advises patrons of library policies, procedures, and services in person and over the telephone with a friendly and helpful attitude
Registers patrons, enters patron information into library database and issues new or replacement library cards with accuracy; updates patron records; communicates with the patron about the procedure and explains rationale positively when denials are required
Listens attentively to patron’s questions about library account and answers in a calm and professional manner
Recognizes when a question needs to be directed to reference staff
Proactively collects fines and payments for lost materials
Assists patrons with the use of public computers and other electronic equipment
Efficiently and accurately balances daily cash and prepares deposit
Readily and proficiently uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; successfully incorporates the use of RFID and the StaffLink into daily circulation workflow
Efficiently receives and processes requests and reserves
Quickly and accurately sorts returned books
Processes magazines and gift books in a neat and timely manner; keeps magazines, periodicals, telephone books and other materials current
Readily provides clerical assistance to Librarians and other staff
MINIMUM QUALIFICATIONS: Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical and office support work. An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience.
DESIRED SKILLS AND ABILITIES:
Ability to remain tactful when working with the public
Close attention to detail
Ability to work independently while following established procedures
Bi-lingual skills in Spanish desirable
Incumbent will perform repetitive arm/hand movements using a keyboard and mouse, and will grasp/handle materials that weigh up to and occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up to or occasionally more than 100 pounds.
SALARY RATE: $20.38 per hour
CLOSING DATE: Continuous Recruitment – First review of applications will be on Wednesday, November 7, 2018
APPLICATION PROCESS: Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date.
The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).
Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.
The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.
The Sonoma County Library is an Equal Opportunity Employer