The Library Technician under the general direction of the Director of Library, San Francisco, is responsible for managing the day-to-day activities of Circulation for the San Francisco Library. The incumbent assists students, faculty, and staff with their library services needs and possesses a thorough knowledge of established library procedures and technical systems, trains and supervises student assistants. S/he works collaboratively with Interlibrary Loan, Collection Management Services, and Research Services and Systems staff located on the Alliant San Francisco campus.
Typical Duties and Responsibilities
- Provide a variety of circulation and resource sharing services, including being the Library staff point of contact evenings and weekends. Schedule varies and is suitable to change throughout based on the needs of the Library.
- Communicate with a variety of library users, including Alliant International University faculty, students, and staff, and community patrons and with staff at other resource-sharing partner libraries as needed to answer questions, resolve delivery and/or access issues, and clarify Library procedures and Policy.
- Hire, train, evaluate, and supervise student employees in all their circulation and resource sharing tasks.
- Schedule student employees, monitor student work-study budget/earnings, and advise Library Director regarding budget and scheduling needs/issues
- Ensure smooth functioning of the library, including working with Facilities Manager and University Information Services regarding any building or technology issues affecting the day-to-day running of the library.
- Ensure appropriate use of the library by all users, including Faculty, Staff and Student patrons. Keeps Library Director and Campus Public Safety informed of any potential situations at the library.
- Ensuring a high level of customer service among the student assistant staff.
- Other duties as assigned
Associate Degree or equivalent combination of education and relevant experience.
One-two years of progressively responsible library supervisory experience in an academic library preferred but not required.
Essential Job Functions:
The Circulation Supervisor manages the day-to-day activities of Circulation for the San Francisco Library. S/he works to update processes and procedures to keep pace with the changing library environment and patron needs. Interact orally and in writing with students, faculty, staff and the public clearly and courteously
The Circulation Supervisor helps oversee the Circulation departments point of service, circulates library materials, and answers questions and addresses concerns about access, borrowing, collections, resources, privileges, credentials, and accounts. The position collaborates with the Director to manage and maintain the condition of the library’s print collection and its accuracy in the catalog; it also ensures that the patron databases are accurate and is responsible for the collection of fines, fees, and the replacement of lost and damaged library materials. The Circulation Supervisor manages the Libraries student assistant staff and is in charge of the staffing on all shifts (e.g. days, evenings, and weekends).
- Fluency in reading, writing, and speaking English
- Knowledge of the organization of academic libraries and the Library of Congress call numbers
- Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and diverse background
- Proven ability to work effectively as a team player
- Highly motivated, focused and results oriented
- Ability to exercise discretion and tact in all interpersonal contacts, and to maintain confidentiality at all times
- Ability to manage multiple tasks according to required deadlines
- Maintain composure under high stress conditions
- Ability to be optimistic, positive and supportive in all interactions with others must have good communication with Director, Staff and Faculty.
- High level of accuracy and attention to detail
- Time management
Full job description is available here.