The Library Assistant V – Systems assists in the daily operation of the Systems Department. The position provides first-level technical support and troubleshooting for library systems and web interfaces, including the integrated library system (III/Sierra), authentication service (Eduserv/OpenAthens), library website (Springshare/LibGuides), and other critical systems which enable user access to library resources. To apply, follow the instructions on the USF Workday site here
Equivalent of 5 years performing work relevant to the position in a college or university library preferred, including knowledge of technical services routines in an automated ILS environment (e.g. Innovative Interfaces Sierra). Four years of higher education (120) units or an equivalent combination of education and experience. Effective communication, interpersonal, organizational, analytical, and problem solving skills with an ability to work with a widely diverse group of people.
A strong working knowledge of computer applications, policies, and procedures used in libraries both in terms of functional operation as well as how component parts of library systems and departments work together to support resource management and access. Demonstrated troubleshooting and problem solving skills, including an ability to communicate and document technical problems and steps for resolution. Excellent computer skills including technical proficiency with operating systems, office/productivity software, web design, and hosted library systems or software. Experience in training and demonstrating technologies to people with varying skill sets.
Experience maintaining or troubleshooting library patron authentication systems such as OpenAthens, EZProxy, or III’s Web Access Management.
Experience working with and exporting data in various formats (XML, CSV, Excel, etc.).
Coursework in relevant fields of study, such as computer science, networking, and/or programming.
Minimum Hire In Rate: $49,539.00