JOB: Desktop Support Specialist (Part-Time), Mechanics’ Library, San Francisco

Job Description

The Mechanics’ Institute seeks a Desktop Support Specialist (PT). The ideal candidate is responsible for providing customer service, technical assistance, and general support related to computer systems, hardware, and/or software, and peripherals. Reporting to the Operations Director, the Specialist is part of a small group that works in providing excellence in operations and end user experience. The position requires strong customer service, technology, and organizational skills.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Supports use of Windows-based desktop environment and associated networked equipment in offices and public workstations.
  • Provides technical support and training to staff and members who use Institute systems for their day-to-day activities.
  • Responsible for the maintenance, configuring, installation, and deployment of desktop infrastructure, hardware, and software.
  • Provides helpdesk and communications support. Maintains a high level of customer service with members and staff. Responds to inquiries via phone, email, and in person.
  • Troubleshoots and resolves hardware and software related issues, hard disk failures, data recovery, security updates, and other technology related services.
  • Coordinates with IT staff in managing central services, accounts, and permissions (e.g. Active Directory, Windows network, staff email, and email lists).
  • Administers local and cloud servers used for file sharing. Performs routine back up of essential systems.
  • Assists in the documentation of programs, databases, and computer system configurations.
  • Assists with AV services and event programming as needed.
  • Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

  • Strong working knowledge of installing, configuring, and troubleshooting computer systems and applications.
  • Experience working with different operating systems including Windows and Mac OS.
  • Working knowledge of Microsoft Active Directory and group administration.
  • Experience with management and troubleshooting of servers and cloud services, monitoring and security procedures, instituting backup policies, and DNS management.
  • Keeps current with developing technology, best practices, and emerging trends.
  • Excellent customer service skills – ability to communicate with staff, guests, and members in a friendly and professional manner by phone, email, and in person.
  • Ability to manage multiple projects, set priorities, and meet deadlines. High attention to detail.
  • Strong organizational, problem solving, and time management skills.
  • Ability to work well independently and as part of a team.

Compensation and Benefits

  • This is a part-time non-exempt position
  • Salary is commensurate with experience
  • Membership to Mechanics’ Institute

To Apply

  • Send cover letter and resume to jobs@milibrary.org and include “Desktop Support Specialist” in the subject line
  • Hourly rate requirement (a range is fine)
  • Position will remain open until filled
  • No phone calls please