(Job Listing) Information Systems Specialist II (East Bay)

Salary $64,584.00 – $78,502.20 Annually

Location Contra Costa County, CA

Job Type Permanent Full-Time

Department County-Wide

Job Number LTVA 2021A

Closing12/12/2021 11:59 PM Pacific

The Position

Bargaining Unit: Local 856 – General Services & Maintenance Unit  
 
When assigned to the Department of Conservation and Development (DCD)
The Department of Conservation and Development (DCD) has an exciting career opportunity for the Information Systems Specialist II.  When assigned to DCD a 9/80 work schedule can be started after probation. The selected candidate will perform a full range of duties including the installation, modification, development, and support of various software applications as well as troubleshooting computer equipment.   Experience with Windows 10, Outlook and Office 365 is necessary.  
 
DCD’s leadership team is composed of a Director, and within DCD there are three (3) divisions under a Deputy Director: 1) Current Planning; 2) Policy Planning and 3) Building Services.  Additionally, there are 2 working sections: 1) the Housing/CDBG/Federal Programs/Economic Development Section under and Assistant Deputy Director and 2) the Business Operations Section which provides administrative and support services to the Department under the Land Business Operation Manager.  DCD’s main facility are the County’s Application and Permit Center is located in Martinez, CA.  DCD also has a satellite office in Lafayette serving the Lafayette, Orinda, and Moraga communities.  DCD has a total staffing of approximately 191 positions serving the entire County of Contra Costa.  

When assigned to the Library Department:
The Library has nearly 300 employees that serve 26 communities throughout Contra Costa County. Our mission is to “Bring People and Ideas Together” and to enrich lives by delivering a consistent, high-quality, and inviting experience at all points of contact.
 
The Library’s Automation unit is a key component to fulfilling this mission. Information Systems Specialists work to ensure that systems operated by staff and those operated by the public continue to work smoothly. The community’s use of public computers is one of the elements the Library utilizes to champion personal and community engagement and provide easy and equitable access to library services.
 
 We are looking for someone who is:

  • Detailed oriented, has analytical skills and knows how to problem solve
  • A critical thinker that is interested in exploring and mastering new technologies, platforms, and framework
  • Hardworking and flexible
  • An independent worker who is comfortable asking for assistance when new or unexpected situations arise
  • Customer-service oriented and can find creative solutions to solve problems
  • Able to document tasks and communicate clearly

What you will typically be responsible for:

  • Providing excellent customer service and systems support to internal and external staff and to our external customers
  • Creating, maintaining documentation and training materials for usage of systems applications 
  • Analyzing users current and future needs in order to develop them into technical solutions and steps for implementation
  • Providing training and ensure procedures are followed by end users
  • Creating training and troubleshooting documentation for end users and technical staff

A few reasons you might love this job:

  • Our employees are a fun, hardworking group
  • You will work in a fast-paced, and ever-changing environment
  • You will have the opportunity to work independently, but with the support of a team for the more complicated problems

A few challenges you might face in this job:

  • You may work with impatient customers with a varying degree of computer knowledge
  • You will work in a busy, fast-paced environment with multiple competing deadlines
  • You will work with both staff-based (internal) and public use (external) systems

Competencies Required:

  • Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
  • Professional & Technical Expertise: Applying technical subject matter to the job
  • Using Technology: Working with electronic hardware and software applications
  • Adaptability: Responding positively to change and modifying behavior as the situation requires
  • Attention to Detail: Focusing on the details of work content, work steps, and final work products
  • Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
  • Oral Communication: Engaging effectively in dialogue
  • Presentation Skill: Formally delivering information to groups
  • Customer Focus: Attending to the needs and expectations of customers
  • Delegating: Sharing responsibility, authority, and accountability
  • Teamwork: Collaborating with others to achieve shared goals
  • Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

Desirable Qualifications:

  • Knowledge of Laserfiche document management system
  • Knowledge of BMC Track-it and BMC Client Management
  • Knowledge of Accela permitting system, Access and MSSQL database management
  • Experience in supporting a public-use information systems environment

 To read the complete job description, please visit the website, www.cccounty.us/hrThe eligible list established from this recruitment may remain in effect for six (6) months.Minimum Qualifications

License Required: All candidates must possess a valid California Motor Vehicle Operator’s license.  Out of state valid Motor Vehicle Operator’s License will be accepted during the application process.
 
Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate and at least twelve semester or eighteen quarter units in computer science, or a closely related field from an accredited college or university.
 
Experience: Two (2) years of full-time or its equivalent experience performing information systems support and/or software installations.
 
Substitution: Six months of additional qualifying experience may be substituted for the required course work in computer science.Selection Process

  1. Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.
  2. Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.
  3. Online Skills Assessment: Candidates invited to take the online skills assessment will need access to a computer and internet.  Tentatively scheduled from December 20, 2021 to December 29, 2021.  (Weighted 100%)

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.COVID-19 VACCINE REQUIREMENTSPlease note that as of August 24, 2021, Contra Costa County enacted a mandatory COVID-19 vaccine requirement for employees. Proof of full vaccination will be required of all employees, including new hires. The policy requirements can be found here: https://www.contracosta.ca.gov/DocumentCenter/View/72164/2021824-Mandatory-Vaccination-Policy-PDF?bidId=

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment. 

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

 It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identify, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law. Agency County of Contra Costa