Where: 875 Blake Wilbur Dr, Advance Medicine Center – PALO ALTO
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The Health Education, Engagement, and Promotion department is a section within Patient Experience responsible for the strategic development and execution of patient education programs and services across the Stanford Health Care enterprise (ambulatory and inpatient) and within the community. Staff provide high quality and cost-effective assistance to patrons, patients, and clinical teams through consultation, project management, consulting, and technical expertise in education. Team members have expertise in behavior change, adult learning, group process theory, health literacy, and cultural competency techniques and their applications.
The Health Librarian plays an essential role within Health Education, Engagement, and Promotion and the broader Patient Experience Team. The librarian provides scientifically-based medical information and psychosocial support resources to help people make informed decisions about their health and health care. Health Librarians support Stanford Health Care patients, family caregivers, staff, and individuals in the broader community through in-person and phone-based consults and programming. By providing 1:1 consultations and engaging individuals in educational programming, a Health Librarian helps individuals lead healthier lives as they advance through treatment and/or their disease progresses.
The Health Librarian position may evolve based on the needs of the organization and community. These positions require the individual to exercise discretion and independent judgement. This position is suitable for a highly motivated self-learner who excels in a dynamic environment offering varied learning opportunities. The role is based primarily at one health library but travels to others as needed.
This is a Stanford Health Care job.
A Brief Overview
Staffs and manages a consumer health library branch as assigned. Provides high-quality on-demand reference services in-person, through online chat, and by email covering a wide range of health-related subjects. Conducts literature searches in clinical and consumer health, tapping into databases and other sources to provide evidence-based information to patrons, staff, and Corporate Partners’ employees. Coordinates staffing for site including the training, management, and support of professional and volunteer staff. Directs the preparation of information packets by library volunteers.
Helps coordinate programming including the implementation of health education classes and lectures with the Director as part of the Community Education initiative of the Stanford Health Library.
Participates in the promotion of programs and services and is responsible for implementing segments of the plan. Along with the Director, represents Stanford Health Library at the community level of partner institutions. Works with the Director to implement the systems and technical service provided by the Library. Maintains computers and refers to IT for support of these public access Internet services. Participates in the planning process for library expenditures and physical facilities.
Stanford Health Care
What you will do
- Use informational interviewing as part of the intake process for literature searches. Proficiently locate information best suited to each request and provide customized information packets to meet the unique needs of patrons.
- Understand health literacy, learning styles, and cultural preferences and use this knowledge to select the most relevant information intervention to be delivered to the patron,
- Participate in the process of evaluating and providing feedback on new or proposed additions to the library collection
- Work with faculty and leadership to develop lectures. Lead coordination, registration, promotion, marketing, technology management, follow-up and on-site assistance.
- Support faculty and clinical leads on research projects by providing education or information to patient or family caregiver assistance and support (e.g. e-device tutorial, selection of educational materials to support clinical programs)
- Develop, execute, and evaluate creative solutions to engagement – on time and on budget (e.g. pop-up libraries, Ask a Librarian live chat)
- Adhere to Health Library operations and procedures across all sites
- Coordinate staffing of libraries with other branches and work in various locations as assigned
- Manage volunteers. Ensure training and compliance with SHC policies and procedures.
- Track key metrics and produce reports as required
- Provides support and contribution to HEEP, Px and SHC initiatives, as appropriate.
- Build and maintain relationships with clinics and staff to facilitate the integration of library services and resources.
- Prepare and deliver public presentations on SHC library services.
- Other duties as assigned.
- Masters’ degree in either Library Science or Information Science from an ALA-accredited program.
- 5 years’ Library work experience
- Experience including practicum and/or internship preferred.
- Experience with database management and searching, project/program development, marketing and promotion also appropriate.
Required Knowledge, Skills and Abilities
- Demonstrated knowledge of medical terminology and consumer health information sources.
- Proficiency in database searching with the ability to locate information in a variety of licensed and publicly available resources.
- Ability to adjust priorities, set goals, and make quick effective decisions in a fast-paced environment.
- Experience managing multiple projects and working collaboratively in a team setting
- Demonstrated verbal, written, and interpersonal communications skills
- Interest and experience in public service and volunteer relations
- Experience and passion for creative solutions
- Ability to work with diverse agencies and individuals
- Self-motivated and committed to providing a quality information service
- Commitment to engage independently in continuing professional development.
Licenses and Certifications
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
- Know Me: Anticipate my needs and status to deliver effective care
- Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
- Coordinate for Me: Own the complexity of my care through coordination
To Apply: https://stanfordhealthcare.wd5.myworkdayjobs.com/SHC_External_Career_Site/job/875-Blake-Wilbur-Dr-Advance-Medicine-Center—PALO-ALTO/Health-Librarian_R2212494?shared_id=f362f4e5-7260-484e-a842-86d9a7a224c2
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.
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