Senior Analyst – Data Analytics, Library Department(2200145)About the Department

The award-winning San José Public Library (SJPL) boasts more than 500 employees, a 21% bilingual workforce, and has 24 branch libraries across San José, in addition to the Dr. Martin Luther King, Jr. Library, which is the city’s main library jointly operated through a unique partnership with San José State University. SJPL serves a diverse community of more than one-million residents and currently has nearly 700,000 library members. It annually attracts over 6 million visitors (pre-pandemic) and circulates more than 8 million items per year. Over the past years, SJPL has cultivated a 21st century library experience dedicated to public service and committed to equity, diversity, and inclusion at the core of its efforts. In addition to providing library services to the community, SJPL proudly leads two citywide initiatives – the Education and Digital Literacy Strategy and the SJ Access digital equity initiative, which has become the number one provider of free public access to Wi-Fi connectivity, tech device lending, and multi-lingual digital literacy programs and support. SJPL is led by Jill Bourne, City Librarian, who was nationally recognized in 2017 as Library Journal’s “Librarian of the Year.” 

SJPL enriches lives by fostering lifelong learning and ensuring that every member of the community has access to a vast array of ideas and information. The library department is a place where people do great work and make a difference in our community. To see examples of the impact SJPL’s work has on our community and all that library staff have accomplished in the past calendar year, you can review the SJPL’s 2020 Impact Report. For more information about the department, please visit our website Join us to make a difference! 

Positions & Duties

Per the City’s COVID19 Mandatory Vaccination Policy, the City requires all employees starting on or after February 11, 2022, to provide proof of vaccination as a condition of employment absent a documented medical and/or religious exemption. Proof of vaccination means that employees are required to be “up-to-date” with regards to the COVID-19 vaccine. Consistent with the Santa Clara County Public Health Order issued on December 28, 2021, “up-to-date” means that an employee is not only “fully vaccinated,” but has also obtained any booster doses of a COVID-19 vaccination for which they are eligible, within 15 days of first becoming eligible.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system. To apply, applicants must complete an application via the City of San Jose’s website at

The Senior Analyst position is responsible for the collection and organization of complex analytical tools for evaluating Library Department program and operations data and citywide program data related to all education, digital literacy, and digital inclusion efforts.

Under direction of the Program Manager I, the Senior Analyst position is responsible for the following:

  • Collecting, aggregating, and managing programming and operational data sets
  • Overseeing complex technical implementation of data analytics systems
  • Utilizing appropriate automated data processing applications including database systems
  • Manipulate and visualize data in dashboard-style and geographic reporting
  • Facilitate and manage regular reporting to the Unit Managers and Executive Leadership Team by ensuring the production of periodic status reports and data interpretation regarding assigned projects
  • Clearly and concisely communicating observations, outcomes, and recommendations illustrated by data
  • As the data program work evolves, it is likely that the position will be called on to develop the workplans and supervise technical and clerical staff
  • Utilize consultant services to create a data dashboard for Library operations and programming data
  • Create and manage Citywide educational and digital equity data systems
  • Supporting operational efficiency of program teams, project development, and employ data to inform budget development
  • Collaborating with other City departments on special projects
  • Oversee the work of technical staff to complete related tasks

The annual salary range for this Senior Analyst classification is $93,683.20 – $114,150.40. Effective July 1, 2021, all employees holding positions in this classification shall receive an approximate 5% ongoing non-pensionable compensation increase.

This recruitment may be used to fill multiple positions in this or other departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.



Education: A Bachelor’s Degree from an accredited college or university

Experience: Four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, statistical analysis, or related field in general analytical work.

Acceptable Substitution: One (1) year of additional education above the Bachelor’s Degree level may be substituted for one (1) year of the required management/administrative analytic work.

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.  


The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise:  Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations; displays a strong understanding of how to practically apply descriptive and inferential statistics to business and organizational situations.

Communication Skills:  Effectively conveys information and expresses facts and analysis clearly, orally and in writing: demonstrates effective use of listening skills; displays openness to other people’s ideas and thoughts. 

Teamwork & Interpersonal Skills:  Develops effective relationships with staff, co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution skills. Open to challenging assumptions, looking for blind spots, disaggregating data intentionally.

Analytical Thinking:  Approaching a problem or situation by using a logical, systematic, sequential approach.

Project Management:  Ensures support for projects and implements agency goals and strategic objectives. Ability to juggle multiple and at times competing projects, while ensuring that all project deliverables meet set deadlines. Willingness to adapt and respond to shifting priorities in a rapidly changing project environment.

Problem Solving: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; confronts trade-offs of alternative solutions, uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.


The selection process will consist of an evaluation of the applicant’s training and experience based on the application and responses to the Job Specific Questions. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process.  Additional phases of the selection process will consist of one or more interviews, one of which may include a practical/writing exercise.

You will be prompted to answer the following job-specific questions during the online application process.  Please note that there is a 4,000-character limit, including spaces, for each text response. 

  1. How do you meet the minimum qualifications for this position?
  • I have a Bachelor’s Degree from an accredited college or university.
  • I have four (4) years of increasingly responsible experience in general management/administrative analytic work in the areas of budget, finance, grant administration, organizational analysis, general administration, human resources, statistical analysis, or related field in general analytical work.
  • I do not meet the minimum qualifications.
  1. Please detail the role of data in decision-making and program development. Identify your experiences with collecting, manipulating, and analyzing qualitative and quantitative data in your past work experiences. Include information on programs you utilized to manage the data, as well as systems that you created or implemented to ensure the fidelity of the data.
  2. Please describe your experience(s) with identifying a problem or inefficiency and how you approached creating and implementing a more efficient system that alleviated the issue or inefficiency. How did you identify the problem, create the solution, and manage the implementation of the change?
  3. Please describe your comfort level and experience with data management software such as Excel, PowerBI, SPSS, R, STATA, and other data collection and management systems.

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration.

If you have questions about the duties of these positions, please contact Bobby Rodrock at

If you have questions about the selection or hiring processes, please contact Danny Mendoza at Information

Click here for information on Benefits. 

Click here for information on the California Equal Pay Act.

To apply, please complete an application via the City of San Jose’s website at The application deadline will be Friday, February 11th, 2022 at 11:59 PM. Please allow adequate time to complete the application and submit before the deadline or the system may not save your application.  If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided.  IF YOU DO NOT RECEIVE THE CONFIRMATION, please email  and we will research the status of your application.  Please contact Human Resources at (408) 535-1285, or if you have any questions.


: General Administration


: Full-time

Employee Status

: Regular

Job Type

: Standard

Job Posting

: Jan 26, 2022, 10:08:10 AM

Minimum Salary

: 93,683.20

Maximum Salary

: 114,150.40Bargaining Unit 1: City Association of Management Personnel