The Santa Clara University Library invites applications and nominations for the position of Help Desk Manager. The University Library is open one hundred and twenty-one hours a week during the university term time and is staffed by a mixture of full time library staff and student workers. The successful candidate will have primary responsibility for the delivery of excellent public services to the students, faculty and staff at Santa Clara University. They will accomplish this by utilizing their skills in scheduling, staff training and assessment of services. 

The Help Desk Manager will be someone who is comfortable organizing other people. This position creates the schedule for staffing the Help Desk for all the hours the library is open. They will have experience in the public facing aspects of library operations and they will be enthusiastic about refining and improving customer services. The successful candidate will have the ability to create engaging training materials and programs for the Help Desk staff to ensure that all Access and Delivery Services staff and student workers are providing consistently outstanding customer service. 

The library utilizes student workers for a range of duties in the Access & Delivery Services department. The Library Help Desk Manager hires, trains and supervises these students. The regular hours of work for this position are Sunday to Thursday, 9 am to 6 pm. The University offers generous benefits for hourly employees .

This position supervises two full-time employees as well as the student workers. It reports to the Head of Access & Delivery Services. The successful candidate will join a diverse and dynamic team committed to advancing academic excellence rooted in Jesuit values of social justice and care for the whole person. 

For more information about the position and application, please visit Priority review date: July 15th.

For more information, please contact Sarah Smith at