Reporting to the Head of Access Services, the Access Services Coordinator provides in-person, email, and phone assistance to patrons for library resources, facilities, and services; answers general technical questions; and helps maintain the organization of library materials and facilities. This person keeps other departments informed about day to day procedures and issues, and acts as the main contact on campus during evening and/or weekend hours, if assigned to that shift. They may also manage a component of Access Services, such as reserves, interlibrary loan, information desk, or student training. The hours for this position may include night and weekend hours, sometimes working as late as 12:45 AM.

Additional information and application instructions available online.

Responsible for the development, maintenance, functionality, and usability of the Library’s web presence and multimodal student engagement. Provide instruction and reference services to students, faculty, staff, alumni, and others through a variety in-person and remote methods. Serve as liaison to assigned departments. Participate in collection development. Schedule includes one evening shift per week and occasional weekends, if needed.

Essential Functions:

• Oversee and maintain the Business Library web presence and properties through a collaborative process which results in content creation, assessment, revision, efficient navigation, and access to resources.
• Develop, maintain and oversee the development of Libguides using SpringShare’s CMS.
• Provide research assistance services to students, faculty, staff, alumni, and other library users in-person and remotely.
• Oversee e-reserves additions and modifications each term (LibGuides module).
• Serve as a subject specialist and liaison for assigned disciplines and maintain effective communication with faculty in liaison areas.
• Provide in-person and online instruction to classes and other library users as needed.
• Guide library assistants in navigating policy questions, complaints, and security issues as needed.
• Collaborate with library staff and GGU faculty to evaluate, select, and deselect materials in all relevant media; especially those in liaison areas.
• Develop new pathways to reach students and faculty via webinars, workshops, and other modes where warranted.
• Participate in Business Library planning, assessment, and evaluation.
• Collaborate with staff in peer training and other staff development needs.
• Evaluate & report usage of the Library’s web properties using Google analytics and other methods.
• Oversee intranet maintenance and updates (via internal LibGuides).
• Assess effectiveness and usability of the library website; identify improvements that consider the various needs and learning styles of GGU students, faculty, and other users.
• Keep current regarding new technologies, trends, and practices related to web services.
• Participate in a variety of outreach activities, some of which occur on evenings and weekends.
• Be aware of opportunities to integrate library web resources with the eLearning LMS (Moodle).
• Participate in other projects and duties as assigned.

Qualifications, Education & Experience:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. In addition, candidates should meet the following criteria:

Required qualifications:

1. MLS or equivalent degree from an ALA accredited program.
2. Experience maintaining a website using a content management system.
3. Demonstrated ability to redesign, modify, and assess effectiveness of websites that are user-oriented; experience with HTML and CSS.
4. At least one year of professional experience providing reference and instruction services.
5. Excellent oral and written communication skills, including proficiency with English grammar and spelling; an understanding of the unique nature of writing and designing for the web.
6. Excellent interpersonal and team collaboration skills; ability to work both independently and as a team member on a variety of simultaneous projects.
7. Ability to communicate with and relate to an ethnically and culturally diverse campus community.
8. Knowledge of best practices, standards, issues and trends relevant to web and information technology in academic libraries.
9. Flexible and open to incorporating new developments in web technology appropriate to adoption in the academic library environment.
10. Business resource content knowledge or willingness to learn.

Preferred qualifications:

1. Knowledge of business reference and experience providing reference support to business students and others in professional practice education.
2. Experience providing reference and instruction in an academic library to undergraduate, graduate, and doctoral students.
3. Experience providing reference and instruction to remotely-situated patrons utilizing a variety of appropriate technologies.
4. Project management experience.

Apply online.

Open until filled.

The Research and Instructional Services Intern teaches as part of the Library’s information literacy program, which includes information literacy instruction in core general education, as well as upper-level disciplinary courses; participates in the assessment of student learning outcomes related to information literacy; assists in the creation of library educational resources (such as handouts, video tutorials, LibGuides, etc.); assists in the discoverability of library educational tools through LMS integration and web design.

This position is available to all applicants currently enrolled in graduate coursework for MLS/MLIS

QUALIFICATIONS:

• Experience working both independently and collaboratively with others in a professional setting to pursue, manage, and complete projects.
• Experience or familiarly with learning outcome assessment protocols in higher education.
• Experience or familiarity with the delivery of research support and/or information literacy instruction through online points of service.
• Conversant in current trends in academic librarianship related to the ACRL Framework for Information Literacy for Higher Education.
• Experience working in an academic library.
• Proficient in using Microsoft Powerpoint.
• Experience working with Adobe Photoshop.
• Experience working with Adobe InDesign.
• Experience working with LibGuides.
• Experience with HTML.

INTERNSHIP TERM: Summer Semester, June 2017 – August 2017 (dates flexible)

HOURS: 15 hours weekly; scheduling flexible

COMPENSATION: $1000 stipend to offset transportation and related costs

APPLICATION PROCESS:
Please provide your Resume and Cover Letter outlining your interest and qualifications for the position to campbell@hnu.edu

CONTACT:
Sheena Campbell, Librarian for Research and Outreach, (510) 436-1065

The Business Library at Golden Gate University is in the midst of an exciting period of change designed to ensure students and faculty are exposed to an increasing variety of resources available any time/any place. The Electronic Resources and Systems Librarian will play a leading role in managing the library’s e-resources and systems in a collaborative team environment which supports the university’s practice-based curricula. The Librarian will work to ensure optimized, continuous access to the library’s databases, books, journals, and other resources through effective management and troubleshooting of the ILS and other systems. Research assistance, instruction, subject liaison, and coordination of the work of a technical services library specialist are also key elements of the position.

Essential Functions:

• Facilitates e-resource and other acquisition, discovery, and maintenance issues by administering a range of library systems, services and operations.
• Provides research assistance and instruction to students, faculty, and staff on-site and remotely.
• Configures and maintains library technologies supporting electronic and other resource access.
• Coordinates general acquisitions, cataloging, and serials processes in line with the library’s “”any time/any place”” vision, mission, and direction.
• Manages resource records and associated budget issues including vendor tracking, consortium agreements, usage statistics, licensing terms, and other account and subscription information.
• Assesses the effectiveness of electronic resources and identifies ways to make access more efficient.
• Participates in the evaluation, selection, de-selection and ordering of materials in all media individually and as part of the Collection Development team.
• Creates clear and efficient workflows for all e-resource and other acquisitions and discovery tasks.
• Liaison responsibility for assigned subject areas.
• Other duties as assigned.

Qualifications, Education & Experience:

• Graduate degree from an ALA-accredited library and information science program.
• Thorough understanding of integrated library systems (ILS) including cataloging, acquisitions, administration, and serials modules. Millennium proficiency is a plus.
• Knowledge of best practices, current trends, and issues in electronic resources management.
• Ability to configure, maintain and troubleshoot the library ILS and other technologies sufficient to make e-resources and other acquisitions discoverable.
• Proficiency with OpenURL link resolvers.
• Familiarity with acquisitions, cataloging, and serials processes including management of resource records, vendor tracking, usage statistics, licensing terms, and other account and subscription information.
• Ability to provide Business subject research assistance and instruction to students, faculty, and staff on-site and remotely.
• Proficiency with technology sufficient to create research tools and presentations.
• Knowledge of scholarly communication issues including open access and open educational resources.
• Ability to work independently and as part of a close-knit team.
• Enthusiasm, flexibility, and a high comfort level with innovation and change.

Supplemental Information:

Please include a cover letter AND resume to be considered for employment.

Apply online.

Golden Gate University, founded in 1901, is an Equal Opportunity Employer. The university has a strong commitment to the principles of diversity and inclusion, and to maintaining working and learning environments that reinforces these practices. The university welcomes and encourages applications from women, minorities, people of color, veterans, persons with disabilities, and members of the LGBTQI community.

Open until filled.

The Sonoma County Library is seeking a customer service driven professional with excellent communication skills and a wine background for its Curator, Sonoma County Wine Library position located in Healdsburg, CA. The successful leader will bring innovation, a commitment to preserve the region’s wine history and culture, and a problem-solving spirit to the position. The Sonoma County Wine Library is in the heart of the Northern California Wine Country, with plentiful recreational and cultural attractions nearby, ranging from the seashore to the redwoods to bustling San Francisco.

As a special library within a public library setting, the Sonoma County Wine Library serves wine industry professionals, tourists and enthusiasts with aplomb. With collections and services in business and technical resources, rare books portraying the global history of wine, oral histories and archival information detailing the history of wine in the North Coast region, as well as a comprehensive trove of resources spanning every related subject from growing grapes to pairing wine with anything you might think of, the Wine Library is an indispensable resource for historians, wine country tourists, aspiring home winemakers, viticulturists, picking crews, hospitality professionals, and corporate business partners alike.

THE POSITION
Under general supervision, and while providing excellent customer service, the incumbent is responsible for managing the Sonoma County Wine Library; in addition, the individual serves as part of a team, providing assistance with branch operation areas as needed. This position reports to the Branch Manager and is located in Healdsburg, CA.

TYPICAL TASKS include but are not limited to:

• Provides leadership, planning, and organization for the Sonoma County Wine Library.
• Provides input regarding the development and implementation of system-wide goals, objectives, and priorities. Is professional and accountable in participating in appropriate library meetings and task forces as necessary.
• Assists the Branch Manager in monitoring the Wine Library budget; makes budget recommendations.
• Performs grant-writing activities for the Wine Library, under direction of the Branch Manager and the Library Executive Management Team.
• Supervises Wine Library volunteers.
• May act as the Person-in-Charge in the absence of the branch manager, including making responsible and appropriate decisions based on patron and branch needs.
• Serves as a public services wine subject specialist. Provides approachable, courteous and knowledgeable assistance and advice to customers regarding the use of library collections and equipment. Provides excellent reference and reader’s advisory services, consistently connecting customers with the information they need. Explains library policies and procedures to customers and staff, providing options and rationale in a professional manner.
• Participates in wine library collection development; manages the Wine Library collection in all formats, including digital collections and resources; participates in indexing of wine literature for an international wine information resource.
• Develops and maintains positive ongoing relationships with external groups, including wine enthusiasts, wineries and representatives of the wine industry, in order to identify community needs and enhance public service.
• Takes the lead in anticipating changes in community needs and changing technology and information services as they affect the wine library, and plans how to address needs and implement changes. Makes recommendations for policy and procedure revisions, space considerations, and equipment purchases as appropriate.
• Helps to nurture and develop the Friends of the Sonoma County Wine Library as an effective advocacy and fundraising organization. Serves as a liaison to other outside civic, industry and community groups with regard to the wine industry, representing the library in a professional and responsive manner.
• Markets and promotes the Library and its resources to appropriate user groups across Sonoma County and beyond. Conducts outreach activities, making the Wine Library and its resources available to all members of the community, and generating public support for library and marketing/fundraising efforts.
• Organizes and presents welcoming and appropriate events and exhibits, as well as workshops and training for staff and the public.

KNOWLEDGE AND ABILITIES include:

Knowledge of: Principles, techniques, and practices of program development and administration, budget preparation and administration; techniques, and procedures for indexing, classifying, and organizing library materials; principles, practices and techniques of public relations, marketing, community outreach, and service promotion; history of wine making techniques, grape production, varietals, and vineyards in the region; techniques for promoting and publicizing library services and events.

Ability to: Select, train, supervise, motivate, and evaluate a staff and volunteers; identify the needs of the public to perform professional tasks including collection development through the evaluation and recommendation of materials for acquisition, reference services, indexing, and the creation of reader’s advisory programs; effectively represent the Library in interactions with governmental agencies, community groups, and various, professional, educational, and the public; provide excellent customer service to the public; remain tactful and diplomatic during pressure situations while appropriately adhering to and enforcing Library policies and procedures to make sound, independent decisions; establish, maintain, and foster positive and effective working relationships with those contacted in the course of work; and market the Wine Library and its services to the industry, to the community at large and to visitors.

PHYSICAL DEMANDS
Must possess mobility to work in a standard office and library setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; hearing and speech to communicate in person, before groups, and over the telephone. This classification primarily works indoors and requires movement between work areas. Finger dexterity is needed to access, enter, and retrieve materials and data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to retrieve and shelve materials. Employees may be required to either sit or stand for prolonged periods of time. Incumbents must possess the ability to lift, carry, push, and pull items, storage containers, and shelving units weighing an average of 20 pounds.

MINIMUM QUALIFICATIONS:
Education and Experience: Bachelor’s degree or equivalent with coursework in one following areas: hospitality, marketing, or wine-related industries (e.g. Wine & Spirits Education Trust, Sommelier, Court of Master Sommeliers, Wine History, Viticulture or Enology, etc.) in Library Science; and a minimum of two (2) years of experience working in a library or in a wine industry related field, as is strong subject knowledge of wine and the local wine industry; Must possess a valid California Class C Driver License upon date of hire.

PREFERRED QUALIFICATIONS
Management of a specialized collection and experience with archival materials; Spanish bilingual skills strongly desired.

COMPENSATION
$29.37 to 36.66 per hour, plus excellent benefits

Application information available online.