POSITION SUMMARY

The Library Operations Manager is responsible for developing and enforcing circulation and reserves policies and practices that allow for equitable and ethical access to library space and collections for the entire CIIS community, in collaboration with the Circulation Supervisor. Additionally, this position is responsible for ensuring the library and its staff are equipped to provide a high level of service to the academic community at CIIS at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Library Operations

• Keep the Circulation manual and policies documents up to date, and work jointly Library Director and Circulation Supervisor to develop and maintain circulation policies that serve the CIIS community.
• Assist with supervision of Circulation staff, in collaboration with the Circulation Supervisor.
• Track physical Library usage.
• Monitor overdue and fine notices in Koha (the Library’s ILS), handle correspondence and inquiries regarding Library circulation (overdues/fines); and follow up with patrons on lost and damaged book issues.
• Work with Business Office to resolve patron fines issues when needed.
• Initiate Registration holds on delinquent accounts.
• Administer to Associate Member accounts (Alum and Friend of the Library).
• Maintain office files.
• Order and maintain supplies.
• Record and acknowledge donations to the Library.
• Serve as liaison with Operations & Facilities for initiating and tracking work orders.
• Tracks Library staff schedules; serves as the “go-to” person for last-minute schedule changes.
• Planning for and collaborating with Library staff to set calendaring for space and services, in collaboration with Systems Librarian.
• Record and distribute minutes for biweekly Library staff meetings.
• Communicate with Registrar’s Office re: end-of-semester lists; processes graduation clearance paperwork.
• Responsible for circulation services in the absence of Circulation Staff.
• Additional tasks as assigned.

Reserves Management

• Manage academic course reserves process.
• Support, train, and communicate with faculty about reserves process and policies.
• Communicate copyright compliance and best practices established by CIIS.
• Delegate processing of course reserves to Circulation Supervisor and student workers.
• Hire, train, and supervise student worker(s) to assist with reserves processing, in collaboration with Circulation Supervisor.
• Assist with acquisition of items for reserves and participate in regular collection development, in collaboration with the Cataloging Librarian.

Library Accounting

• Handle invoices and check requests; is primary contact with the Business Office for Library operating expenses.  Manages Library bookkeeping and accounts payable (both paper and computer files).
• Keep daily tally of Circulation cash box and makes periodic deposits with Business Office.
• Process and submit transmittals for credit card payments for Library fees and fines.
• Assist the Library Director, as requested, with budget records and calculations.
• Assist with set-up, advertising, and financial management for Library book sales.

Professional Development

• Stay current with advances and concepts in applicable library fields.
• Take trainings and courses on product changes, technical advancements, and new concepts as needed.
• Advise colleagues and the Director on developments in libraries, and making recommendations for policy and procedure changes.

MINIMUM QUALIFICATIONS

Required

Minimum of one year’s experience, in an academic library setting, in the following areas:

• Providing excellent customer service (in-person, on the telephone and via email).
• Large-scale purchasing for office supplies and library materials.
• Demonstrating professionalism in all communications.
• Taking, applying and tracking payments and handling invoices and purchase orders; some light accounting experience is preferred.
• Keeping accurate records.
• Using MS Office Suite (especially Excel and Outlook 365).
• Working cooperatively and flexibly in a busy office and across departments, successfully balancing priorities and multitasking.
• Hiring, scheduling, managing and training of entry-level staff.

Preferred

• Library certificate or degree.
• Experience working at a circulation desk.
• Experience using Koha or other integrated library system, Springshare LibApps,
• OCLC products, ADP or other personnel time management software, Jenzabar EX or equivalent educational administrative database.
• Collection development and acquisitions of library resources in all formats.
• Conversant with Copyright law and current interpretations of Fair Use.

SALARY AND BENEFITS

Salary commensurate with skills and experience.

NOTES TO CANDIDATE

• Working Conditions — Duties are primarily performed in an office environment at a desk or computer terminal, typically, Monday through Friday; however, some weekend and evening hours may be required.
• Background Check — Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position. If your job requires driving on behalf of CIIS you will be required to provide proof of a valid driver’s license.
• Visa Sponsorship — Visa sponsorship is not available for this position.  Applicants must currently be authorized to work in the United States for any employer.
  Relocation Assistance — This position is not eligible for relocation assistance.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

CIIS is committed to providing an open, fair, inclusive, non-discriminatory environment for all individuals across differences of race, religion, sexual orientation, gender identity, national origin, socio- economic status, ethnicity, age, physical ability, or medical condition. We seek to increase the presence, representation and inclusion of U.S. historically under-represented people of color, international, bilingual and bicultural students, faculty and staff; and, to provide an environment that will attract and retain individuals identified as lesbian, gay, bisexual, transgender, queer, questioning and intersex (LGBTQQI).

Application Instructions:

Screening begins immediately and will continue until the position is filled.

Please submit a Resume and Cover Letter to apply online at: https://ciis.interviewexchange.com/jobofferdetails.jsp?JOBID=96410

Job Responsibilities

Receives purchase requests from liaison librarians and works with the librarians to ensure that the correct titles are purchased.

Verifies the accuracy of information on the purchase requests.

Checks orders against the Library’s online catalog to prevent duplication of items.

Opens shipments and checks orders received against packing lists and/or invoices and returns defective or erroneous items.

Sends claims to book vendors for unfilled orders.

Determines tax status of invoiced items in accordance with University policy and edits invoice for correct tax payment by Accounts Payable.

Posts invoices in automated system (Innovative Sierra) and prepares invoices for payment by Accounts Payable.

Works closely with the Accounting and Business Services office and vendors to resolve any discrepancies.

Participates in fund accounting. Ensures that book orders and invoices are charged against the proper University funds. Tracks funds and alerts department head as to errors or discrepancies.

Participates in cross training to ensure all departmental responsibilities are performed in case of absence of personnel.

Attends workshops, meetings, and conferences related to job responsibilities as staff development funds allow.

Special projects and other duties as assigned.
Minimum Requirements

Minimum of 3 years working in a library, preferably in the acquisitions department or equivalent. Experience using Integrated Library Systems (ILS), web-based technologies or comparable service/education/library technologies. Four years of higher education (120 units) from an accredited college or university or an equivalent combination of education and experience.
Additional Knowledge, Skills, and Abilities

Demonstrated ability to work independently, prioritize responsibilities, formulate and implement policies, and resolve problems.

Demonstrated knowledge of library technical services processes and procedures.

Demonstrated flexibility in dealing with unexpected problems and changes in technology.

Demonstrated attention to detail and tenacity in problem solving.
Excellent computer skills including knowledge of Microsoft Word and Excel.

Excellent organizational, communication, and customer service skills.

Able to carry out physical maneuvers which involve lifting and carrying books, pushing book trucks and carrying materials weighing up to 25 pounds.

Preferred Requirements:

Self-motivated with initiative and flexibility in order to respond to changing needs and priorities.

Capable of working with a minimum of supervision; able to make decisions independently, within the framework of departmental and library policies and goals.

Library technical assistant degree and/or clerical accounting/bookkeeping experience or coursework.

Experience working in a library acquisitions department.

Full job description and application instructions available online.

LITERACY SPECIALIST – SANTA ROSA 20 HOURS PER WEEK – PART TIME

Please go to https://www.calopps.org/sonoma-county-library for a complete job description, benefit information and to apply.

We are seeking a customer service driven professional with excellent communication skills for our part-time Literacy Specialist position. This position is located at the Central Library Annex in downtown Santa Rosa, in the heart of Wine Country, with the Redwoods and Pacific Ocean only minutes away.

THE POSITION:

This regular, part-time position provides support for the Adult Literacy Services programs, and performs related duties as required.

TYPICAL DUTIES include, but are not limited to:

• Keeps accurate and consistent records
• Maintains student and tutor records, files and databases
• Conducts intake interviews with new students to assist in determining program eligibility and level
• Develops and implements outreach program for recruitment of students in all parts of the county, on an as needed basis
• Tracks completion of goals by students, acknowledges, and provides recognition for student achievements
• Performs receptionist duties

MINIMUM QUALIFICATIONS:

Education: An Associate’s degree, or higher, from an accredited college or university with coursework in Education, Public Administration or related fields.

Experience: A combination of education and experience that creates an understanding of adult illiteracy. Generally, this would be achieved by one (1) year of administrative or programmatic experience, one (1) year of library or literacy experience, or three (3) years of clerical and office support work. Experience working with adults in an educational setting.

Knowledge of:

• Principles, practices, and techniques of effectively dealing with adult learners
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and Library staffAbility to:
• Maintain accurate logs, records, and basic written records of work performed

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work

SALARY RANGES: $21.95/hour to $27.42/hour plus benefits

CLOSING DATE: 5:00 p.m., Monday, May 7, 2018

APPLICATION PROCESS: Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date. The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).

EMPLOYMENT INFORMATION:
Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.

The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

The Sonoma County Library is an Equal Opportunity Employer

LIBRARY SPECIALIST* – ROSELAND 20 HOURS PER WEEK – PART TIME

* Pending classification study

Please go to https://www.calopps.org/sonoma-county-library for a complete job description, benefit information and to apply.

We are seeking a customer service driven professional for our part-time Library Specialist position at the Roseland Community Library.

THE POSITION

TYPICAL DUTIES include, but are not limited to:

• Advises patrons of library policies, procedures, and services in person and over the telephone with a friendly and helpful attitude
• Registers patrons, enters patron information into library database and issues new or replacement library cards with accuracy; updates patron records; communicates with the patron about the procedure and explains rationale positively when denials are required
• Listens attentively to patron’s questions about library account and answers in a calm and professional manner
• Recognizes when a question needs to be directed to reference staff
• Proactively collects fines and payments for lost materials
• Assists patrons with the use of public computers and other electronic equipment
• Efficiently and accurately balances daily cash and prepares deposit
• Readily and proficiently uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; successfully incorporates the use of RFID and the StaffLink into daily circulation workflow
• Efficiently receives and processes requests and reserves
• Quickly and accurately sorts returned books

Readily provides clerical assistance to Librarians and other staff

MINIMUM QUALIFICATIONS: Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical and office support work. An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience. Bilingual skills in Spanish required.

DESIRED SKILLS AND ABILITIES:
Excellent oral and written communication skills; customer service experience; proficiency with computers and software applications. Previous work or volunteer experience performing outreach to the Hispanic community preferred.

WORKING CONDITIONS:
Incumbent will perform repetitive arm/hand movements using a keyboard and mouse, and will grasp/handle materials that weigh up to and occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up to or occasionally more than 100 pounds.

SALARY RANGES: $20.38 to $25.46 per hour plus benefits

CLOSING DATE: 5:00 p.m., Tuesday, May 8, 2018

APPLICATION PROCESS: Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date.
The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).

EMPLOYMENT INFORMATION:
Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.

The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

The Sonoma County Library is an Equal Opportunity Employer

20 HOURS PER WEEK – PART TIME

Please go to https://www.calopps.org/sonoma-county-library for a complete job description, benefit information and to apply.

We are seeking a customer service driven library professional with excellent communication skills for our part-time Children Services Librarian position at the Roseland Community Library. The ideal candidate will have strong outreach, technical, and training skills and be willing to work in a sometimes fast paced and often vibrant “all ages” environment. Share your talents and abilities while utilizing your librarian skills for community partnerships, basic to advanced computer training and downloadable Audio and eBook device help for the public.

THE POSITION: 

Please see the job specifications for full details about this position.

Under general supervision, this position provides excellent customer service while performing a variety of professional children’s library services, including reference, reader’s advisory, collection development, event planning, outreach, digital literacy training for the public, and performs related work as assigned.

TYPICAL TASKS include, but are not limited to:

• Provides general reference and reader’s advisory services.
• Explains library policies and procedures to patrons and staff.
• Assists, advises and instructs patrons on the use of library materials and equipment, including automated catalogs, the Internet, various software, eBooks and audio book reading and listening devices and digital literacy in general.
• Conducts reference searches using a variety of database, online, and other search techniques
• Helps to maintain and select the addition of books, reference materials, CD’s, DVD’s, electronic media, and other library materials.
• Assists at the Circulation Desk when needed.
• Assists in and/or directs the preparation of exhibits and the organization and presentation of a variety of programs and events, as well as forming community partnerships for co-events
• Leads book discussion groups.
• Promotes the Library out in the community, at schools, and events, and provides written outreach through community publications as well as press releases and other promotions; may represent the Library in meetings with the community or special interest groups.
• Helps to maintain social media connectivity to the library public.
• The Librarian II performs all of these tasks but at a more difficult, higher level. May serve as Person-in-Charge when Branch Manager is absent.

MINIMUM QUALIFICATIONS: 

Education and Experience: Master of Library and Information Science (MLIS), Master of Library Science (MLS), or Master of Science in Library Science (MSLS) degree from an accredited college or university. The Librarian II requires two (2) years of appropriate professional experience working as a children’s librarian, preferably in a public library. Must have a valid California driver’s license. Spanish bilingual skills are required.

Desired Skills & Abilities:

Requires excellent oral and written communication skills; previous work or volunteer experience performing outreach to the Hispanic community preferred.

SALARY RANGES:

Librarian I – $28.80 to $36.00 per hour

Librarian II – $30.25 to $37.78 per hour

CLOSING DATE: 5:00 pm, Tuesday, May 8, 2018

APPLICATION PROCESS:  Please go to https://www.calopps.org/sonoma-county-library to apply. Applications must be submitted by the final filing date. The application process may contain one or more of the following steps: a supplemental application, written test(s), skills assessment(s), and/or oral examination(s).

EMPLOYMENT INFORMATION:

Employment offers will be contingent upon a successful pre-employment verification/criminal records clearance. Having a criminal record will not necessarily disqualify an applicant from employment.

The eligibility list established from this recruitment may be used to fill future positions as they occur during the active status of the list.

The Sonoma County Library is an Equal Opportunity Employer

About the Department

San José Public Library (SJPL) is the largest public library system between San Francisco and Los Angeles. A proud recipient of the IMLS National Medal for Museum and Library Service and the Gale/Library Journal Library of the Year Award, the library is an acknowledged leader in providing innovative services to meet changing customer needs. The San José Public Library enriches lives by fostering lifelong learning and by ensuring that every member of the community has access to a vast array of ideas and information.  With 23 branches, plus the Dr. Martin Luther King, Jr. Library, we offer tremendous opportunities for learning, discovery and pure enjoyment.

Positions & Duties

The Library is seeking Literacy Program Specialists to join our team and change the lives of those we serve!  The ideal candidate for these positions will understand, support, practice and promote the San José Way of library innovation and the Mission, Vision, & Values statements of the City of San José and the San José Public Library; demonstrate leadership and a commitment to active customer service; have knowledge of current literacy technology and trends; have experience working with a diverse community and staff; and enjoy working in a fast-paced, innovative team environment.  Literacy Program Specialists are responsible for coordinating programs and services provided by the library.

Literacy Program Specialists are community connectors. They identify community needs, collaborate with partner organizations, and guide library customers to information and helpful resources. Specialists are responsible for performing a variety of professional duties including: implementing grants; planning/implementing or finding partners for library programs; conducting community outreach; evaluating the effectiveness of programs, computer software, and online learning tools; formulating a strong partnership with the Library’s Adult and Family Literacy department, Partners in Reading; and having knowledge of current literacy trends. These positions may include evenings and weekend shifts.

We are currently recruiting two literacy program specialists with strong communication skills for our San José Learns (SJ Learns) and San José Promise (SJ Promise) programs.

SJ Learns was established in 2015 and over the two years of this program, 16 schools in San José were able to provide enhanced after-school services to support more than 1,100 K-3rd grade students who were at-risk of not learning at grade level. You will support SJ Learns 2.0 which will include a competitive grant process, implementation of best practices, associated program evaluation and reporting to ensure quality services and align these efforts with the literacy goals of the Schools/City Collaborative.

The Literacy Program Specialist for SJ Learns will be responsible for:

• Connecting grant-funded programs with efforts to support the Schools/City Collaborative
• Supporting the development of a city-wide learning collaborative between City, School District, and partner organizations; and
• Ensuring that all related programs are assessed for quality standards and student achievement.

SJ Promise is aimed at eliminating financial barriers to college, and supporting college and career readiness for San José public school students from low-income families. You will be responsible for coordinating community partnerships with programs such as Work2Future, SJ Works and implementing an online learning platform that supports college and career readiness programs.

The Literacy Program Specialist for SJ Promise will be responsible for:

• Coordinating with local college readiness programs through the Schools/City Collaborative, Santa Clara County Office of Education, and other partners
• Partnering with high school graduation and higher education admissions programs
• Implementing an online learning platform that supports both SJ Promise and SJ Learns
• Supporting the development of career readiness content on the online platform that compliments and advances current programs supported by partner City Departments

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

This is a temporary position with the Library Department and is approved through June 30, 2018.  However, funding has been secured through June 2019.  Any extension of this position is subject to approval.

Competencies

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.  Desirable competencies for this position include:

Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices; including literacy materials, techniques, methodologies and/or principles and practices of adult literacy programs; tutoring techniques and assessment; handling sensitive and confidential information; Citywide and departmental procedures/policies and federal and state rules and regulations.

• Experience providing educational support to K-12 students
• One year experience interfacing with schools and school districts, afterschool and out of school time education providers, college and entry programs especially focused on high school participants.

Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts.

Computer Skills – Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

Team Work and Interpersonal Skills – Develops effective relationships with co-workers and supervisors by helping others accomplish tasks and using collaboration and conflict resolution

Collaboration – Develops networks and builds alliances; engages in cross-functional activities.

Customer Service – Demonstrates the ability to anticipate customers’ needs and deliver services effectively and efficiently using professional demeanor.

Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.

Multi-tasking – Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

Reliability– Completes quality work assignments in a timely and efficient manner; fulfills responsibilities and maintains confidentiality as appropriate.

Analytical Thinking – Approaches a problem or situation by using a logical, systematic, sequential approach.

Qualifications

Minimum Qualifications

1. Education: Bachelor’s Degree in Literacy, Education, Social or Human Services, or related field.
2.  Experience:  One (1) year experience working in a literacy program

Employment Eligibility:  Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent, or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

Full job description and application instructions available online.

Sonoma County Library Announces an Employment Opportunity

LIBRARY SPECIALIST* – RINCON VALLEY 40 HOURS PER WEEK – FULL TIME

* Pending classification study

We are seeking a customer service driven professional to perform routine library work at our Rincon Valley Library branch.

THE POSITION:

Please go to https://www.calopps.org/sonoma-county-library for full details about this position.

TYPICAL DUTIES include, but are not limited to:

• Advises patrons of library policies, procedures, and services in person and over the telephone with a friendly and helpful attitude
• Registers patrons, enters patron information into library database and issues new or replacement library cards with accuracy; updates patron records; communicates with the patron about the procedure and explains rationale positively when denials are required
• Listens attentively to patron’s questions about library account and answers in a calm and professional manner
• Recognizes when a question needs to be directed to reference staff
• Proactively collects fines and payments for lost materials
• Assists patrons with the use of public computers and other electronic equipment
• Efficiently and accurately balances daily cash and prepares deposit
• Readily and proficiently uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; successfully incorporates the use of RFID and the StaffLink into daily circulation workflow
• Efficiently receives and processes requests and reserves
• Quickly and accurately sorts returned books
• Processes magazines and gift books in a neat and timely manner; keeps magazines, periodicals, telephone books and other materials current
• Readily provides clerical assistance to Librarians and other staff

MINIMUM QUALIFICATIONS:

Equivalent to the completion of the twelfth (12th) grade and one (1) year of clerical and office support work. An Associate’s degree, or higher, from an accredited college or university can substitute for the required experience.

DESIRED SKILLS AND ABILITIES:

• Ability to remain tactful when working with the public
• Close attention to detail
• Bi-lingual skills in Spanish desirable

WORKING CONDITIONS:

Incumbent will perform repetitive arm/hand movements using a keyboard and mouse, and will grasp/handle materials that weigh up to and occasionally more than 25 pounds. Incumbent will push wheeled carts weighing up to or occasionally more than 100 pounds.

LIBRARY ASSOCIATE – HISTORY AND GENEALOGY LIBRARY
20 HOURS PER WEEK – PART-TIME

Please go to https://www.calopps.org/sonoma-county-library for a complete job description, benefit information and to apply.

We are seeking a customer service-oriented library professional with excellent communication skills for our Library Associate position. The ideal candidate will have a strong interest in Sonoma County’s history and genealogy and the desire to assist patrons by using research to answer questions, providing instruction on the use of on-line catalogs, and other tools. The position is located at the History and Genealogy Library next to the Central Library in Santa Rosa, CA.

THE POSITION:

Under general supervision, this part-time position performs a variety of duties that follow established procedures and involve a variety of library support services such as reference, and collection maintenance and management; provides direct patron support through instruction and aids in the use of library resources; and performs related duties as required.

TYPICAL TASKS include, but are not limited to:

• Uses library resources as needed to respond to patrons’ reference questions.
• Advises patrons of library policies, procedures, and services in person and over the telephone.
• Instructs patrons in the use of library equipment and resources including the Internet; conducts subject searches.
• Assists with collection maintenance by determining condition of materials and mending, discarding, or labeling as needed.
• Regularly participates in shelf maintenance activities and performs other duties as assigned within the scope of classification.

MINIMUM QUALIFICATIONS:

Education and Experience: Equivalent to graduation from an accredited four-year college or university; and two (2) years of work experience in library services. Spanish bilingual skills preferred.

KNOWLEDGE & ABILITIES:

• Some familiarity with standard historical and genealogical resources, both print and digital (with knowledge of local history and genealogy being desirable).
• Experience using an online catalog and database system.
• Proficiency using Microsoft Office software, and online email and calendaring systems.

LIBRARY ASSOCIATE – SONOMA VALLEY REGIONAL LIBRARY
20 HOURS PER WEEK – PART-TIME

Please go to https://www.calopps.org/sonoma-county-library for a complete job description, benefit information and to apply.

Under general supervision, this part-time position performs a wide range of library tasks; assists patrons by answering reference and other questions and in selecting library materials; and performs related duties as required.

TYPICAL TASKS include, but are not limited to:

• Receives and responds to questions from patrons concerning resources; answers reference questions from patrons or directs more difficult reference questions to appropriate librarian.
• Advises patrons of library policies, procedures, and services in person and over the telephone.
• Uses the online catalog and other resources to assist patrons in locating and selecting books and reference materials; instructs patrons in the use of library equipment and resources including the Internet; conducts subject searches.
• Uses a computer to enter and retrieve information, locate library materials and charge and discharge materials; receives and processes requests and holds.
• May assist in compiling booklists and pathfinders and answering reference questions in the area of specialty.
• Receives inter-library loan requests; searches relevant database systems; confirms orders; upon receipt, verifies order and forwards item to patron; follows-up on items to ensure a timely return to originating library.
• Assists the Branch Manager or others with various administrative tasks and programs.
• Maintains shelf order; collects and accounts for fees and fines and makes deposits as necessary; keeps library records; writes reports.

MINIMUM QUALIFICATIONS:

Education and Experience:

Equivalent to graduation from an accredited four-year college or university; and two (2) years of work experience in library services. Spanish bilingual skills preferred.

KNOWLEDGE & ABILITIES:

Knowledge of:

• Principles and practices of paraprofessional library work, including library reference, readers’ advisory, and other library services.
• Principles, techniques, and procedures in cataloging, indexing, classifying, and organizing library materials.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Library staff.

Ability to:

• Organize own work and the work of others, set priorities, and meet deadlines.
• Use computer and other technology, including software, hardware, and the Internet sufficient to be able to assist customers, conduct research, prepare reports, and use email and other communications technologies.

The Contra Costa County Library is seeking to fill one Senior Library Literacy Assistant part-time (32-hour) position. This position will split time between the Brentwood and Antioch libraries in California. The Library is looking for an energetic, creative, responsible, experienced teacher or tutor who is committed to helping adults improve their basic literacy skills. The incumbent in this position will be responsible for planning and implementing tutor training, assessing the instructional needs of students, developing and implementing special events and projects, and creating partnerships with school and community agencies.
The individual appointed to this position must possess the ability to manage volunteer and student groups effectively and tactfully, develop and manage projects, assess reading ability and recommend curriculum, coordinate special events, speak well in public, and direct the work of others. Teaching experience is highly desirable. Successful candidates must be available to work at least two nights a week and approximately 13 Saturdays a year.
The ideal candidate will have a proven track record demonstrating the following:

• Excellent teamwork and volunteer management skills
• Demonstrated commitment to fostering a diverse working and learning environment
• Maintain collaborative relationships with community groups and actively participate with local groups to share literacy resources and promote the library
  The ideal candidate will possess the following:
• Excellent interpersonal and communication skills with the ability to clearly convey information to the public
• Demonstrated dependability, excellent attendance and punctuality
• Establish and maintain effective working relationships with others
• Relevant office/computer skills to use a variety of equipment such as computers, fax, copy machines and software programs

Read the complete job description at www.cccounty.us/hr. The eligible list established from this recruitment may remain in effect for one year.